Frequently Asked Questions
You can find your fireplace model number and the date code printed on the inside plate of your fireplace. The date code is usually a 4 digit number e.g. 4592
From Heatilator.com: Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Woodburning fireplaces have a metal serial/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial/model/rating plate in the lower cavity controls area. Gas stoves have a serial/model/rating plate attached to the back of the stove or inside the pedestal base.
We don't post exact dimensions to avoid confusion. Many times, people with other fireplace models will try to order these doors, and they won't fit.
Rest assured, if you have a Heatilator fireplace model number listed, your doors are guaranteed to fit.
Sorry these are Heatilator fireplace doors, which means they ONLY fit Heatilator-brand fireplaces, and ONLY the models we listed.
The doors are easy to install, and no professional help is needed. Most people install them in 10 minutes or less. You can view the installation instructions here.
The doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney.
When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area.
If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.
It depends on where you are located. Orders ship within 1-2 business days, and are shipped via insured UPS Ground. Delivery details will be provided in your confirmation email.
We ship via insured UPS Ground
Returns and Refunds
You may return any item within 30 days of purchase (except for special orders). It must be in excellent condition and never been used. There may be a restocking fee.
The exception to this is if the item has a manufacturing defect or if there is shipping damage. If this is the case, we will replace the item. For special order items, no returns or refunds will be honored because Heatilator does not accept them.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.